SaaS-IDM℠
The Integrated Delivery Model℠ for Rapid-Growth SaaS
A Comprehensive Overview
Renew accountability and scale what works.
Integrated Delivery Visualized℠
The Integrated Delivery Model℠ for Rapid-Growth SaaS
Scaling doesn’t fail because founders, teams, and investors stop caring; it fails when rhythm is outgrown, neglected, or all-together lost among the various changes that happen during rapid growth.
SaaS-IDM℠ strengthens your rhythm through structure, trust, and clarity. It is a "systems-model" that helps SaaS founders, teams, and investors create predictable delivery, restore confidence, and sustain growth — without adding layers of bureaucracy.
The Goal:
Integration + Acceleration
SaaS-IDM℠ aligns 4 critical dimensions of every Rapid-Growth SaaS (the 4Ps):
Product: What’s being built and why
People: Who builds it and how they work
Process: How value gets delivered
Performance: How success is measured, repeated, and reinforced
When the 4Ps operate together as a unified system, chaos relaxes into cadence, velocity becomes sustainable, and a shared sense of ownership is experienced at every level of the organization — inside and out.
Customer trust is high
Investor confidence is solid
Team morale is through the roof
Founders have freedom to continue scaling, innovate, or exit on their own terms
SaaS-IDM℠ aligns 4 critical dimensions of every Rapid-Growth SaaS (the 4Ps):
Product: What’s being built and why
People: Who builds it and how they work
Process: How value gets delivered
Performance: How success is measured, repeated, and reinforced
When the 4Ps operate together as a unified system, chaos relaxes into cadence, velocity becomes sustainable, and a shared sense of ownership is experienced at every level of the organization — inside and out.
Customer trust is high
Investor confidence is solid
Team morale is through the roof
Founders have freedom to continue scaling, innovate, or exit on their own terms
The Path:
Awareness → Alignment → Activation → Amplification
SaaS-IDM℠ is a minimally invasive, yet holistic approach to SaaS delivery that facilitates compounding returns and pulls from the best aspects of your own organization's cultural ethos.
Whether by name or by instinct, every successful team moves through this four-phase process in sequence:
Awareness: Detect what’s happening and a shared destination
Alignment: Connect the 4Ps and vision with a co-created and collaborative path forward
Activation: Deliver predictably and confidently at all levels of the organization
Amplification: Reflect, reinforce, and repeat
If one these of the phases is cut short, avoided, or ignored you can expect a "vicious cycle" to replace what ought to work well. The number and type of ways that dysfunction may arise is virtually endless because any deviation that breaks the natural order will struggle and inevitably fail to deliver reliably.
Consider these two common vicious cycles:
Vicious Cycle 1
Symptom: Your dev team is continually pressured to accept new work requests being injected into their current cycle.
Root-Cause: The product team is skipping past establishing alignment with the dev team to reach faster short-term gains through reckless activation.
Result: Your dev team is stressed and your customers are not satisfied. Product requirements are always shifting and quality is a mirage. Your current state offers no hope for reaching unified amplification.
Vicious Cycle 2
Symptom: Technical debt has been piling up, and the developers believe it will never be seen as a priority.
Root-Cause: Your company managed to reach amplification in the past but has since failed to sit down and cross-functionally reestablish a unified awareness.
Result: Your dev team is padding their current estimates to account for messy fixes they keep running into. The team has learned and matured but feels trapped with the older unstructured code. Your current state can't access your team's true potential for activation.
The Process:
What to Expect from a Typical Engagement*
Move beyond theory and learn how the model is practically applied within your company.
*Abbreviated, accelerated, extended, and ongoing customization options can be arranged.
AWARENESS:
Weeks 1 & 2 | Days 1-10
SaaS-IDM℠ emphasizes learning, refining, and integrating your own organization's cultural preferences as a first response, rather than advocating for any single external framework, methodology, or mindset.
The initial phase launches with an enterprise-wide Velocity Audit℠, which is simply a diagnostic evaluation carried out on your current state to gain the AWARENESS necessary to move forward. Once your current-state process is understood — including the positives and the negatives — along with any required industry-specific guidance, regulatory obligations, preferences, assumptions, gaps, and root-causes vs. symptoms of your most concerning pain points, the second phase can begin.
ALIGNMENT:
Week 3 | Days 11-15
The second phase prioritizes stabilization and recalibration. This is an on-going, interactive, and iterative practice — aimed at gaining ALIGNMENT of your 4Ps. A prioritized backlog of your specific challenges and their solutions is captured, sorted, and ranked. During this phase, your organization is empowered — through expert facilitation — to explore their own original ideas as well as share, learn about, and investigate existing, innovative, and emerging best practices.
SaaS-IDM℠ helps you discover what works for your organization. The typical "hybrid approach" to software development and delivery attempts to combine two or more frameworks to run in unison. A common challenge with this approach is that the more nuanced details of one or more solutions may not be compatible with another, especially long-term and below the surface. Misalignment often leads to poor implementations, which leads to essential components of success being left out, left behind, or simply ignored. All of the most popular approaches work when applied the right way to the right organizations.
ACTIVATION:
Weeks 4-10 | Days 16-50
The third phase is the longest and is all about taking action. Now that the challenges are clear, solutions have been offered, and priorities are established, you're set for ACTIVATION — the time to test new ways of working. Teams regularly improve dramatically, simply by seeing a problem more clearly and feeling like it can be talked about rather than endured in isolation. Many pragmatic solutions can be tried, applied, and experimented with from a variety of familiar frameworks: XP, Scrum, Kanban, SAFe, Lean, Waterfall, and others — all have a lot to offer. Thoughtfully considering the capabilities and applicability of each, your level of commitment to adoption, and brainstorming creative adaptation will build your future organizational workflows in real time.
Once your organization begins to proactively seek out, prioritize, solutionize, and implement their own new workflows — while learning and respecting the evolution of others' simultaneously — their collective capacity to manage more complex solutions will expand without burnout. Your company will naturally reach the AMPLIFICATION phase.
AMPLIFICATION:
Weeks 11 & 12 | Days 51-60
The fourth and final phase magnifies what works and builds upon small, consistent shifts that permeate your company's cultural ethos. AMPLIFICATION spreads all throughout the organization as new paradigms take shape. Random acts of leadership spontaneously occur and everyone sees that freedom is nested within accountability. It feels like your organization is firing on all cylinders.
Inevitably, this high-functioning state leads to new levels of AWARENESS and the process repeats; only now from a place of empowerment with less friction and a clear new way of communicating at all levels. Executive and dev teams, alike, are performing better. Cross-functionality is thriving, and all up and down the organizational hierarchy everyone is genuinely happy and grateful to work with and be part of such an awesome group of people — delivering solutions!
The Outcomes:
Trust, Confidence, Clarity, and Higher Morale
SaaS-IDM℠ turns delivery chaos into operational rhythm through structured systems that create freedom.
Results you can measure & feel:
Releases that your customers and investors can track and trust
A pace that your entire team can maintain indefinitely
Innovation from within your organization
Energized investors who advocate for you and your team
Predictable rhythms that build, maintain, or reestablish trust
Measurable increase in confidence from everyone
Renewed clarity and fresh momentum throughout your entire organization
Teams that persistently function at peak performance without burnout
SaaS-IDM℠ is the model that scales your best ideas right alongside you and allows you to uncover new and better ways to ship software as your capacity to manage more complexity naturally expands. It doesn't require certifications, complex mandatory new tools or systems, and it doesn't work against you and the culture of your company.
Ready to get started?
Myke doesn’t just fix delivery problems—he helps build systems people trust!
His leadership transformed our teams’ chaos into clarity, replacing pressure with rhythm and making predictable releases feel effortless.
“Myke identified our delivery challenges from day one, built a plan to increase empowerment and velocity, and met every goal he committed to.”
“Myke created a supportive environment that motivated us to do our best work. His clarity and calm leadership made complex projects not only possible but enjoyable."
FAQ's
What is a Velocity Audit℠?
A Velocity Audit℠ is a focused, data-informed assessment of your delivery system — how work moves from idea to release. It reveals where friction, waste, or misalignment are slowing your growth.
During the audit, I review your release cadence, workflow, team structure, and key metrics such as lead time, change failure rate, and deployment frequency. Together, we’ll identify what’s working, what’s blocking progress, and what small structural changes would create the biggest performance gains.
You’ll walk away with a clear picture of your current delivery health, a prioritized improvement plan, and a roadmap to make releases predictable and scalable.
The Velocity Audit℠ (Lite) is the first step in implementing the SaaS-IDM℠ on your own.
How do I know if SaaS-IDM℠ is right for my business?
SaaS-IDM℠ is built for growing SaaS companies that have traction but are feeling the strain of scale.
It’s right for you if:
→ Releases are inconsistent or stressful
→ Your roadmap slips even though your team is talented
→ Communication between engineering, product, and leadership breaks down under pressure
→ Investors are asking for predictability you can’t provide or prove yet
If you’re at the Seed, Series A, or Series B stage and want delivery to become a strategic advantage — not a bottleneck — SaaS-IDM℠ will fit. The model brings the structure, rhythm, and visibility you need to ship reliably and scale confidently.
The simplest test: if delivery is starting to limit growth, you’re ready for SaaS-IDM℠.
What results can I expect from the SaaS-IDM℠ solution?
You can expect measurable gains in delivery speed and reliability along with increased confidence from your team and your investors.
Within the first 6–10 weeks, most clients see releases become more predictable, communication improves across functions, and delivery friction drops sharply. Over the following months, those improvements compound into faster cycle times, fewer defects, and clearer visibility for leadership and stakeholders.
The outcome isn’t just better releases — it’s a scalable delivery rhythm that restores trust, boosts morale, and gives your company the freedom to focus on innovation and growth.
Will I receive ongoing support after implementing the solutions?
Yes. Every engagement includes an immersive transition phase to ensure your team can sustain the improvements independently. Ongoing support options are available.
Many clients choose to continue with a lightweight oversight partnership, where I monitor delivery performance, refine processes, and advise leadership as new challenges emerge. This ensures your release system continues to evolve as the company scales — without adding internal overhead.
The goal isn’t dependency; it’s stability. Your satisfaction is my top priority. You’ll always have access to clear structure, a measurable rhythm, and expertise when you need it.
How long does it take to see results?
You will experience meaningful impact within 3 weeks and measurable performance gains inside 30 days.
SaaS-IDM℠ doesn’t depend on massive overhauls — it builds from small, incremental momentum that scales fast. I've been doing this work for over 10 years and genuinely love experiencing new and difficult challenges because I know what is on the other side and how to get you there.
Will this work if my team already uses Agile or DevOps?
Yes. SaaS-IDM℠ isn’t another framework to replace what you have; it’s a model that helps your current practices actually work.
Most teams already have the tools — standups, sprints, pipelines — but they’re often disconnected or overloaded (the teams & the tools). The Integrated Delivery Model℠ puts all the pieces together into a predictable delivery rhythm that restores flow without adding ceremony.
If your team is already Agile, SaaS-IDM℠ will take it beyond theory and make it effective. If your DevOps pipeline exists, SaaS-IDM℠ will make it reliable. It’s all about awareness and alignment, not reinvention.
Why can’t I just use AI to do what you do?
SaaS-IDM℠ and AI aren’t competitors — you should be using both!
AI can detect bottlenecks, but it can’t persuade a team to change a behavior, negotiate scope with investors, or rebuild confidence after a series of failed releases. AI can automate parts of delivery, but it can’t create the trust, alignment, or accountability that make integrated delivery work.
SaaS-IDM℠ leverages automation where it makes sense — release pipelines, testing, reporting — yet the real challenge isn’t doing the work, it’s deciding what matters, coordinating people, and establishing rhythm. Those are judgment calls rooted in context, not just data.
You spell Mike with a 'y'; what's up with that?
Yes. Michael was a pretty common name when I was growing up.
In kindergarten, there were 2 other Michaels in my class. Alphabetically, the first one kept Michael and the second accepted Mike. I had been learning simple word combinations, like "My cat." and "My dog." and thought the letter y was fun to write: I wrote My -ke.
My legal name is Michael, spelled the traditional way.
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