SaaS-IDM Case Studies

Structured Systems Create Freedom

CS #1: Turning Chaos into Clarity 70% Reduction in Defects in Fewer Than 90 Days

Engagement

Digital Transformation & Delivery Velocity Optimization

Client

Fortune 500 Artificial Intelligence and Machine Learning (AI/ML) Division

Challenge
A struggling data science team was not able to deliver consistent, defect-free releases. Estimates fluctuated wildly, morale was low, and leadership faced increasing pressure from internal stakeholders and customers to deliver on roadmap promises. The team needed discipline, predictability, and trust.

Intervention
Myke proposed a radical pause: a “1-Story Sprint.” The team would focus exclusively on completing a single user story to perfection over a two-week sprint
forcing cross-team communication, deep requirements understanding, and shared accountability.

The move shocked leadership, but it revealed hidden friction points and built an internal calibration system for estimation and forecasting. By mastering one story together, the team created a template for all future work.

Results

  • Delivered 5 stories during the “1-story sprint” once pressure was removed

  • Established a consistent story-pointing model and predictable velocity

  • Reduced defects by 70% across subsequent sprints

  • Improved roadmap accuracy and stakeholder confidence

  • Earned companywide recognition and a Q4 excellence award for delivery

Client Quote

“Myke transformed how our team delivered. He helped us move beyond a surface-level agile adoption into real consistency and effectiveness — from improving story pointing and quarterly planning to building stronger communication across teams. His coaching gave us tools, confidence, and clarity that pushed our performance well beyond expectations.”

Elizabeth E.
Elizabeth E.
Data Scientist

Takeaway
The right kind of slowdown creates speed. The 1-Story Sprint unlocked clarity, consistency, and confidence
the foundation for every reliable SaaS delivery system.

"Myke is adept at understanding customer critical success factors and carrying them along the journey.”

Jon S.
Jon S.
Digital Product Lead

CS #2: From Dysfunction to 850% Delivery Growth in Under 18 Months

Client

Global Medical Device Manufacturer

Engagement

Agile Leadership & Product Delivery Transformation

Challenge
After a major merger, two separate business units were forced to operate as a single product team. The result: cultural friction, missed releases, and low morale. Over 18 months, three previous consultants had failed to unify the group or deliver meaningful progress. The $5M surgical portal project critical to thousands of surgical teams worldwide had stalled at version 3.0.0.

Intervention
Myke approached the situation differently: treating the problem as a people-first challenge and a technical delivery problem second. He introduced a blameless delivery culture, conducted onsite international workshops, and led the creation of the first “Agile Track” within the organization's PMO a structure that blended their traditional manufacturing discipline with modern software release flexibility.

The team refocused on iterative progress, smaller releases, and continuous feedback from real users rather than internal approval cycles. This shift transformed resistance into ownership and turned users into champions of their own product's evolution.

Results

  • Unified two conflicting organizational cultures into one cohesive delivery team

  • Grew from v3.0.0 to v5.1.3 with 15+ scheduled releases and multiple rapid patches early on

  • Achieved an 850% increase in release frequency in under 18 months

  • Major feature upgrades drove adoption across thousands of clinical teams

  • Built a replicable, sustainable release system adopted by the wider enterprise

Client Quote

Myke's ability to navigate complex situations was invaluable to the success of our $5M global portal project. He challenged the teams and us leaders to push beyond our prior limits and strive for excellence. He facilitated better team dynamics while he mentored and developed two product owners.

Kossi E.
Kossi E.
Global Product Manager

Takeaway
When requirements clarity, psychological safety, and release cadence align, fragmented teams become high-velocity organizations. The Integrated Delivery Model℠ turned a failing post-merger project into a global success story.

What I appreciated most about Myke was his leadership style. He was always approachable, willing to listen, and eager to provide guidance. He created a positive and supportive environment that motivated us to do our best work.

Ani B.
Ani B.
Digital Transformation Strategist

CS #3: Empowerment That Drives Velocity

Client

Enterprise Analytics and Artificial Intelligence (AAI) Team

Engagement

Agile Coaching & Cross-Functional Delivery Transformation

Challenge
The company’s delivery model was collapsing under misalignment. Engineers blamed product owners for unclear requirements. QA blamed engineering for defects. Leadership blamed everyone for missed roadmap projections. Releases were unpredictable and tension was growing between functional areas meant to collaborate. The organization didn’t need another process — it needed clarity, communication, and ownership.

Intervention
Myke introduced lightweight alignment frameworks rooted in the Integrated Delivery Model. He guided the teams to define shared success criteria and introduced delivery readiness gates that set expectations early rather than enforcing them late. He coached leaders and teams on communication patterns that fostered accountability without micromanagement.

Myke’s approach reframed agile not as ceremony but as coordination at scale. He turned sprint reviews into feedback engines and sprint planning into commitment sessions rather than guessing contests.

Results

  • Restored alignment and trust between product, engineering, and QA

  • Improved roadmap accuracy and delivery predictability

  • Increased release cadence and overall product quality

  • Elevated team morale and ownership — fewer meetings, better outcomes

  • Provided leadership a clear, measurable view of delivery health

Client Quote

“Myke was instrumental in helping our delivery partners understand cadence, velocity, and the level of detail needed in requirements. His sophisticated persuasion style facilitated difficult conversations and set the right expectations.”

Norma G.
Norma G.
Director, Analytics & AI

Takeaway
True velocity isn’t speed — it’s alignment that leads to predictability. When every team member understands their role in the delivery process, software ships faster, cleaner, and with purpose.

"Myke never backs away from a challenge and genuinely helps teams and individuals succeed."

Josh M.
Josh M.
Global Program Manager

FAQ's

What is a Velocity Audit?

A Velocity Audit is a focused, data-informed assessment of your delivery system — how work moves from idea to release. It reveals where friction, waste, or misalignment are slowing your growth.

During the audit, I review your release cadence, workflow, team structure, and key metrics such as lead time, change failure rate, and deployment frequency. Together, we’ll identify what’s working, what’s blocking progress, and what small structural changes would create the biggest performance gains.

You’ll walk away with a clear picture of your current delivery health, a prioritized improvement plan, and a roadmap to make releases predictable and scalable.

The Velocity Audit (Lite) is the first step in implementing the SaaS-IDM℠ on your own.

How do I know if SaaS-IDM℠ is right for my business?

SaaS-IDM℠ is built for growing SaaS companies that have traction but are feeling the strain of scale.

It’s right for you if:

Releases are inconsistent or stressful

Your roadmap slips even though your team is talented

Communication between engineering, product, and leadership breaks down under pressure

Investors are asking for predictability you can’t provide or prove yet

If you’re at the Seed, Series A, or Series B stage and want delivery to become a strategic advantage — not a bottleneck — SaaS-IDM℠ will fit. The model brings the structure, rhythm, and visibility you need to ship reliably and scale confidently.

The simplest test: if delivery is starting to limit growth, you’re ready for SaaS-IDM℠.

What results can I expect from the SaaS-IDM℠ solution?

You can expect measurable gains in delivery speed and reliability along with increased confidence from your team and your investors.

Within the first 6–10 weeks, most clients see releases become more predictable, communication improves across functions, and delivery friction drops sharply. Over the following months, those improvements compound into faster cycle times, fewer defects, and clearer visibility for leadership and stakeholders.

The outcome isn’t just better releases — it’s a scalable delivery rhythm that restores trust, boosts morale, and gives your company the freedom to focus on innovation and growth.

Will I receive ongoing support after implementing the solutions?

Yes. Every engagement includes an immersive transition phase to ensure your team can sustain the improvements independently. Ongoing support options are available.

Many clients choose to continue with a lightweight oversight partnership, where I monitor delivery performance, refine processes, and advise leadership as new challenges emerge. This ensures your release system continues to evolve as the company scales — without adding internal overhead.

The goal isn’t dependency; it’s stability. Your satisfaction is my top priority. You’ll always have access to clear structure, a measurable rhythm, and expertise when you need it.

How long does it take to see results?

You will experience meaningful impact within 3 weeks and measurable performance gains inside 30 days.

SaaS-IDM℠ doesn’t depend on massive overhauls — it builds from small, incremental momentum that scales fast. I've been doing this work for over 10 years and genuinely love experiencing new and difficult challenges because I know what is on the other side and how to get you there.

Will this work if my team already uses Agile or DevOps?

Yes. SaaS-IDM℠ isn’t another framework to replace what you have; it’s a model that helps your current practices actually work.

Most teams already have the tools — standups, sprints, pipelines — but they’re often disconnected or overloaded (the teams & the tools). The Integrated Delivery Model℠ puts all the pieces together into a predictable delivery rhythm that restores flow without adding ceremony.

If your team is already Agile, SaaS-IDM℠ will take it beyond theory and make it effective. If your DevOps pipeline exists, SaaS-IDM℠ will make it reliable. It’s all about awareness and alignment, not reinvention.

Why can’t I just use AI to do what you do?

SaaS-IDM℠ and AI aren’t competitors — you should be using both!

AI can detect bottlenecks, but it can’t persuade a team to change a behavior, negotiate scope with investors, or rebuild confidence after a series of failed releases. AI can automate parts of delivery, but it can’t create the trust, alignment, or accountability that make integrated delivery work.

SaaS-IDM℠ leverages automation where it makes sense — release pipelines, testing, reporting — yet the real challenge isn’t doing the work, it’s deciding what matters, coordinating people, and establishing rhythm. Those are judgment calls rooted in context, not just data.

You spell Mike with a 'y'; what's up with that?

Yes. Michael was a pretty common name when I was growing up.

In kindergarten, there were 2 other Michaels in my class. Alphabetically, the first one kept Michael and the second accepted Mike. I had been learning simple word combinations, like "My cat." and "My dog." and thought the letter y was fun to write: I wrote My -ke.

My legal name is Michael, spelled the traditional way.

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